OUR RETURN/CANCELLATION POLICY
Purchased items such as books, binders or CDs: materials may not be returned except in cases of manufacturing defect or our error in shipping the wrong item(s). In those cases, MSMR will pay for the cost of return shipping and will send correct fulfillment of your order at no additional cost to you.
In-person workshops, seminars, conferences and other events: cancellation fees are in accordance with the schedule published with event materials. Registration is transferable to another person from the same organization.
On-line workshops, webinars, and other Internet-based on-line programs: cancellation fee is $25 for cancellation any time up to 48 hours before the program begins. Within 48 hours of the program's start, the cancellation fee is 50% of the program tuition or fee. Registration is transferable to another person from the same organization.